Privacy Policy

Effective Date: March 4, 2026

Prime Vector Technologies ("Prime Vector," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.primevectortech.com, use our managed IT and cybersecurity services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Business Information: Company name, job title, business type, and technical infrastructure details you provide in connection with our managed IT and cybersecurity services
• Communications Data: Records of your correspondence with us, including emails, phone calls, support tickets, and SMS/text messages
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies
• SMS Opt-In Data: Your mobile phone number and consent to receive text messages from us

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our managed IT, cybersecurity, and firewall services
• Communicate with you about your account, service status, and support inquiries
• Send you SMS/text messages related to customer care, service alerts, account notifications, and technical support (with your consent)
• Respond to your inquiries and fulfill your requests
• Monitor and improve the security of your IT infrastructure under our management
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

3. SMS/Text Messaging Privacy

When you opt in to receive SMS/text messages from Prime Vector Technologies:

• Your phone number and opt-in consent are used solely to deliver the messages you have requested, including customer care communications, service alerts, account notifications, and technical support
• Your mobile opt-in data will not be shared with or sold to third parties or affiliates for their own marketing purposes
• We may share your information with service providers who assist in delivering SMS messages on our behalf (e.g., our messaging platform provider), but only as necessary to send the messages you have consented to receive
• You may opt out of SMS messages at any time by replying STOP to any message you receive from us
• For help, reply HELP to any message or contact us using the information below

4. Cookies and Analytics

We use Google Analytics (tracking ID: G-TTKT8RTHD9) to collect anonymized website usage data. Google Analytics uses cookies to help us analyze how visitors use our site. The information generated by the cookie about your use of the website is transmitted to and stored by Google.

We also use HubSpot for form submissions and meeting scheduling, which may set its own cookies. For details on HubSpot's data practices, please visit HubSpot's Privacy Policy.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect certain features of our website.

For more information on how Google uses data, please visit Google's Privacy Policy.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., hosting providers, messaging platforms, remote monitoring and management tools), subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Prime Vector Technologies, our clients, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

As a managed security services provider, we take data protection seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of SMS: Reply STOP to any SMS/text message to unsubscribe
• Opt-Out of Email: Click the "unsubscribe" link in any marketing email

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Prime Vector Technologies
Phone: 970-408-2150
Email: info@primevectortech.com
Website: www.primevectortech.com